This process involves us coming to your organisation, learning about your systems, identifying your customer journeys and applying our series of Desire Code checklists to uncover ideas to make your services both more desirable for customers, and easier for them to use.
“Have you ever been a smoker? It’s the first question you get asked!” The other delegates nodded. “So now I just tell them, yes”. This little revelation occurred during a Desire Code workshop I was running with a Stop Smoking service in Lancashire a couple of years ago. ... (read more>>)
We are natural story tellers. People have been sharing great stories since before we knew how to write them down. Great stories help us learn from each other, and the more vivid they are, the better they can be used to share experiences.... (read more>>)